| Shipping Information |
All merchandise
is sold F.O.B. Auburn, IN. When placing an order you may request
liftgate Delivery or Notify Before Delivery at additional
charges.
- UPS Ground (standard for items
under 80#) - UPS Second Day and Next Day Air
options also available. All items except the Wagons and large Carts can be shipped via
UPS.
- Tailgate Delivery
(standard for large items) - The driver will bring the freight only to
the back of the truck. The customer is responsible for offloading
merchandise.
- Liftgate Delivery - If you do not have a dock, liftgate delivery
is recommended for heavier or larger shipments. Please note: the
liftgate only lowers the merchandise to street level. The customer then
must remove the shipment from the lift. There is an additional $65 for this.
|
| Shipping Charges and Options |
FREE delivery inside Auburn City limits
Please order by phone in Auburn area. Delivery outside city limits, within 40 miles of Auburn - $40
Please order by phone close to Auburn area. Long distance freight
Due to the size and weight of the assembled
Wagons and Carts, they are
shipped via Old Dominion Freight Lines.
|
| Damaged Shipments |
All shipments are insured
against damage in transit. If your shipment shows any sign of visual
damage, it should be noted on the freight bill or receiving ticket and
signed by the driver.
If damage to shipment is concealed (not visible
until the carton is opened), please keep all of the
packing materials in
the original carton. In both cases, please notify GardenCarriage.com
immediately at: 888-432-2876
|
| Returns |
Customer service and
satisfaction are extremely important to us. We will accept return
of your
products up to 21 days from shipping date. Please call for authorization
and shipping instructions. You may be responsible for all shipping
charges. Custom
items are not returnable unless a defect in manufacturing
is present.
|
| Customer Service Hours |
8:00 AM - 4:30 PM (EST) Shipping Dept. is closed on Fridays After
hours please leave a message at 888-432-2876 and a
customer service
representative will return your call the following
business day.
You can also fax us at 260-925-9553
Or Email us at: fabtron@fabtroncorp.com
|
